Les Arcs property management

Les Arcs is a destination that we want to develop. We currently manage around 15 properties in the Paradiski ski area. We are also present in the other significant areas of the Alps, such as the 3 Valleys, Evasion Mont-Blanc and the Portes du Soleil region. We are always looking for opportunities in the resorts located in these areas. 

Yes, we do! We have developed a great deal of expertise in VAT recovery and are now recognised as the most rigorous player in the French Alps in this area. All owners that we have assisted to date have managed to recover 20% of the purchase price of their property eligible for this scheme.

By entrusting us with their estate, our owners are assured that all the services we provide, from the hotel services offered to the guests to the way we manage the billing of their stays, meet the criteria of the VAT recovery scheme. In addition, they are supported by their Emerald Stay personal assistant, who knows their property inside out and can therefore provide tailored advice.

Private concierge services are at the heart of our expertise. We run our properties like a new generation of hotels, which means we have to meet the varied expectations of our clients. Thanks to our on-site representatives and our team of remote experts, available 7 days a week, we can satisfy all types of requests:

• Transfer from or to the airport

• The organisation of private dinners at home

• Booking ski lessons or a massage at home

Our areas of intervention are vast and also cover the needs of our owners, who can contact our experts for advice on VAT recovery, for example. 

On the major online booking platforms, of course! You will find our holiday lease offers on Airbnb, booking.com, Homeaway or even Expedia. Our offers are evident on these sites thanks to our privileged status, which underlines the seriousness and quality of our services. 

We also publish our ads in a more targeted manner on luxury real estate sites or with international travel agencies that reach the same target as us.

In addition, we are receiving more and more bookings directly on our platform, which is why we are taking great care to improve the user experience on our site. 

In all cases and regardless of the distribution channel used, our distribution and pricing strategy guarantees you the highest possible rental price in line with demand trends.

First and foremost, we seek to work with owners who share our vision of excellence and prestige real estate to build a true partnership based on mutual trust and respect. 

As for the property itself, must meet our premium quality standards by presenting a high-end configuration, whether, in terms of surface area, number of bedrooms and bathrooms, high-end equipment such as a Jacuzzi or spa, the presence of an exterior garden or terrace, etc., its location within the resort and its proximity to the ski slopes are also essential criteria.

If you own a chalet or flat in Les Arcs or any other resort in the Alps, don't hesitate to request a rental simulation. You will be contacted very quickly by a member of our team, who will then assess your property against our standards. 

To date, we have never been confronted with damage that goes beyond normal wear and tear. Still, it is our responsibility to deal with it in all circumstances to ensure that you have a worry-free rental. To do this, we take particular care to check our tenants' identities and make a deposit before handing over the keys. We also have a team on-site to intervene quickly if there is the slightest problem during a stay. Finally, we have taken out a multi-risk civil liability insurance policy with several million euros to cover all risks. Therefore, you can be sure that your property will be returned to you in the condition in which you entrusted it to us!

The income generated by your chalet or flat is paid to you every quarter. The amount you receive is net of taxes, fees and charges. You will not be charged any fees later. Our commission covers all expenses so that you can rest assured.

At any time, it is possible to follow the income generated by your property by connecting to the application explicitly developed by Emerald Stay for its owners.

Being a furnished tourist lease property owner requires availability and constant investment. By going through us, you will be relieved of all the constraints that usually weigh on owners; we take care of everything down to the smallest detail. We have more than a hundred properties to date, and no owner has ever thought of breaking off their relationship with us because we bring all our know-how and work in mutual trust. Respect, transparency and hard work are the keys to our success and the way we manage our relationships with our owners is our secret weapon. 

We have become the leader in the French Alps in just 3 years and have won the Shorty Award for the best leisure property manager. This award recognises the work of a whole team of engineers, real estate and hospitality professionals and financial specialists. Together we work to provide the highest level of service to our clients and owners. 

Of course, you will! Your property belongs to you, and you can dispose of it whenever you want. If you are eligible for VAT recovery, we will tell you how to account for your stays to comply with this tax scheme's criteria. 

Inform your Emerald Stay personal assistant or enter your dates directly on the owners' app to book your stay. As well as giving you access to your property's booking calendar, the app will also provide you with information about the reviews of guests who have stayed there and the income generated by its rental. 

We set the rates in your interest. By agreeing to entrust us with your property, you must agree to trust us with its pricing. If you are not prepared to do this, we will unfortunately not work together.

Why is it essential that we have complete freedom to set the rental prices for your property? Simply because these rates are subject to regular changes to keep up with demand. Our team of engineers has developed an algorithm that analyses more than 40 property indicators to monitor trends in real-time and adjust our rental rates. By having a flexible and responsive pricing policy, we can maintain a high occupancy rate for our properties, regardless of the season. But you can be sure of one thing: at no time will your estate be sold off to fill the booking calendar. We are committed to our high-quality image, and the prices we charge must be consistent with the quality of our services. 

On average, our owners have seen their rental income increase by 30% by trusting us!

Yes, our contract provides a 3-year commitment with a possible early withdrawal after 12 months if you are not entirely satisfied with our services. 

We have set this period at 3 years because we know from experience that it takes between 18 and 24 months to reach the rental potential in the Alps. It takes time to benefit from the first clients who come to stay on your property. We work hard to achieve our goals as quickly as possible, and we want to build a true partnership with our owners. Therefore, we believe that all actions taken to optimise the rental of your property, improve its profitability and increase its occupancy rate deserve your trust for at least three years. And we will do everything we can to make you want to stay well beyond that commitment. To date, none of our owners has expressed a desire to leave us, so we are confident that we can make you want to work with us over the long term. 

Yes, we do! As for the school holidays calendar, we integrate the significant cultural or sports events in our pricing policy because the demand for rentals is more sustained at these periods. Les Arcs is an exceptionally dynamic destination with many events, including for the coming year, the Xplore Alpes Festival in October, Les Arcs Film Festival in December, the Freeride Week in January, Les Arcs Star Trail in March, the Ski2bike in April, and thethe French Downhill Mountain Bike Cupin July.

In the high season, we set a minimum stay of 7 nights in our properties. However, if there is a few days holiday between two extended stays, we may offer a short stay package to optimise the occupancy rate.

In the mid to low season, we open up the booking calendar to short stays of 2-4 nights minimum, depending on the estate. We are always on the lookout for opportunities to better rent your property by adapting to the moment's demand.  

We make sure that your property is always attractive. This is achieved through :

• excellent visibility of your property on the leading distribution channels: Airbnb, Booking, Expedia, HomeAway 

• a rate adjusted in real-time to the market trend and the evolution of the demand 

• a steady increase in direct bookings thanks to the constant improvement of our website and the user experience on our booking platform

• marketing to our loyal customers and local agencies with whom we have partnerships

Working on all these aspects at once can attract customers and maintain a high occupancy rate for our properties, even in the low season.

We do, and that's why we have a team on site. An appliance that breaks down, the wifi that doesn't work: all this is our responsibility because our offer includes the maintenance of the premises, preventive and curative maintenance. Our clients have a digital concierge service that allows them to contact us at any time to resolve this type of incident.