DEAR GUEST,
Your well-being and peace of mind are paramount to us. Our properties at Emerald Stay have always been uniquely tailored for your needs, and they continue to be so:
We pride ourselves on respecting your privacy and offering tech-empowered properties: online check-in, digitised front door systems, and virtual concierge services are all part of our standard service.
Our homes offer ample space for you to unwind, reconnect with loved ones, engage in exercise, or simply soak in the natural beauty of your surroundings.
UPDATE BOOKING POLICIES
In response to evolving travel conditions, we've revised our booking policies for reservations made through emeraldstay.com or directly with us via phone or e-mail:
Best available rate:
Full prepayment at time of booking.
This booking is non-refundable and cannot be modified.
Your nightly rate is inclusive of a cleaning fee that covers linens, towels, amenities and the general cleaning of the property after your stay.
Travel insurance:
Full prepayment at time of booking.
Rate includes travel insurance in case of disruption to travel from serious illness, serious bodily injury, visa refusal, travel delays and a range of other situations.
Semi-flexible:
25% prepayment at time of booking is non-refundable.
Payment of the 75% remaining 60 days prior to check-in.
After 60 days prior to check-in, the total booking amount is non-refundable.
Your nightly rate is inclusive of a cleaning fee that covers linens, towels, amenities and the general cleaning of the property after your stay.
For bookings made through other platforms, please contact their respective customer support.