DEAR GUEST,
We understand that the landscape of travel has changed and in these evolving times, your well-being and peace of mind are paramount to us. Our properties at Emerald Stay have always been uniquely tailored for your needs, and they continue to be so:
We pride ourselves on respecing your privacy and minimising face-to-face interaction through our tech-empowered properties. Online check-in, digitised front door systems, and virtual concierge services are all part of our standard service.
Rather than worrying about finding a dining spot in a crowded restaurant, enjoy the comfort of home-cooked meals in our fully equipped kitchens. Create your own culinary masterpieces at your leisure, adding a personal touch to your stay. Or even better: hire one of our private chefs to do so!
Our homes offer ample space for you to unwind, reconnect with loved ones, engage in exercise, or simply soak in the natural beauty of your surroundings.
As the world moves towards a post-pandemic era, we’ve implemented an extra series of measures aimed to enhance your experience and safety. We continue to adapt to serve you better, always prioritising your needs:
ENHANCED HYGIENE MEASURES
At Emerald Stay, we've amplified our cleaning protocols in line with global standards, focusing on thorough sanitisation of our properties to ensure your health and safety:
We always maintain appropriate social distancing norms during any necessary interactions.
Each team member upholds the highest standards of hygiene and cleanliness to ensure every property is prepared with care and attention to detail.
Our teams are equipped with all the necessary resources to maintain a safe and pristine environment in every property we manage.
We have a dedicated and trained cleaning team well-versed in current health and safety regulations.
High-touch surfaces, such as remote controls, door handles, and fridge doors, are given particular attention with the use of EN 14476 virucidal cleaning products.
Disposable paper towels are used where possible, with cleaning cloths thoroughly laundered between uses (minimum at 60°C).
For your peace of mind, we ensure that all toiletries and amenities are carefully prepared and refreshed to meet the highest hygiene standards.
All towels and linen are meticulously cleaned at high temperatures with specially formulated products to ensure any potential virus is eliminated.
Frequent ventilation is carried out in all of our homes.
We have ramped up disinfection of all shared touch-points within the common areas of the building.
In line with our commitment to your health, we continue to closely monitor and adapt our cleaning and safety measures, ensuring a stress-free stay in the heart of nature.
UPDATE BOOKING POLICIES
In response to evolving travel conditions, we've revised our booking policies for reservations made through emeraldstay.com or directly with us via phone or e-mail:
Semi-flexible rate: Offering you ultimate peace of mind, our Semi-Flexible Rate allows full refunds up to 60 days prior to arrival (subject to seasonal variation and our discretion; 25% deposit non-refundable). You're free to change your mind without any justification needed (within the specified time frame).
Travel Insurance Rate: This rate covers the entire amount payable upon booking confirmation, inclusive of travel and COVID-19 insurance. The policy provides protection in case of travel disruption due to COVID-19 illness, severe illness or injury, visa refusal, travel delays, and a range of other scenarios.
Explore all of our rates here. For bookings made through other platforms, please contact their respective customer support.
TRAVEL INSURANCE
Understanding the uncertainties of the current times, we provide an enhanced level of protection for our guests. Our travel insurance (related to the Travel Insurance Rate) offers extensive coverage for a wide array of unforeseen circumstances. Not only does it cover COVID-19 related disruptions, but it also includes compensation for issues such as visa refusal, work transfers, summons to court, medical contraindications, and theft in professional or private premises. This comprehensive protection ensures you can plan your stay with Emerald Stay with complete peace of mind, secure in the knowledge that we've got you covered. For full details, please refer to the insurance provider's terms and conditions.