Chatel property management

We will soon manage 4 real estate projects in the immediate environment of Chatel and are looking for other opportunities within this resort. We are already present in the Portes du Soleil area and, more particularly, in Les Gets and Morzine, where we manage many chalets and apartments and the other major ski areas of the Alps: the 3 Valleys and the Pays du Mont-Blanc.

Not only do we offer it, but it is also one of our areas of expertise since we are recognised as one of the most rigorous players in terms of tax refund operations in the French Alps. We are accompanied by one of the largest French law firms to offer our clients precise and flawless advice so that they can recover 20% of the price of their property if it is eligible for this system.

As soon as they arrive, our new owners benefit from personalised support from a member of the Emerald Stay team. This personal assistant will advise you in the best possible way since he will know your property in detail. In addition, you are assured that our services scrupulously meet the criteria of this mechanism, from the way we count your stays to the way we manage the provision of hotel services.

To date, we have achieved 100% success. This means that all owners who benefited from our support have managed to recover the VAT on their investment.

Absolutely! Our top-of-the-range seasonal rental management solution comes with the private concierge services that our customers have come to expect. Our team present in the Portes du Soleil area is available to our customers to book ski lessons, manage airport transfers, organise dinners at home with a great chef and many other services they might request.

At the same time, we have a team of remote experts available 7 days a week to respond to all requests from our customers and our owners who may have questions about VAT recovery.

We are present wherever there is demand: on the leading holiday booking platforms (Airbnb, booking.com, Homeaway,Expedia, etc.) and on more confidential sites that correspond to our high-end clientele. We also partner with international travel agents and local agencies.

Our ads benefit from excellent visibility on the platforms due to the quality of our service. This has enabled us to obtain privileged statuses such as Superhost on Airbnb and Preferred Partner on Booking.com.

We also have our booking platform on which our customers have become accustomed to booking their stay directly. We are working tirelessly on its constant improvement.

Beyond the excellent visibility of our ads, we make sure to offer the most attractive possible presentations of our properties. We take particular care in writing texts and shooting so that descriptions and photos can trigger a crush on our customers and make them want to book a stay.

There is only one way to find out: request a rental simulation on our site. You will very quickly be contacted by a member of our team who will assess your property against our criteria.

Although we are constantly looking for chalets and apartments in the most beautiful resorts in the French Alps, we only select properties that meet our premium quality standards and are owned by owners who share the same vision, prestigious real estate and excellence.

Among the criteria that we will study is the property's location within the resort, its surface area, number of bedrooms and bathrooms, an exterior, and elements of comfort and well-being such as a spa or sauna.

If you think you own such a property in Chatel or elsewhere in the Alps, do not hesitate to contact us so that we can study together with the possibility of including it in our catalogue.

To date, we have never been confronted with this kind of situation because we carefully select our customers by carrying out an identity check and a deposit before any handing over of the keys. Of course, we are aware that such situations can, unfortunately, happen, which is why we have taken out multi-risk home liability insurance with a cover of several million euros so that in the event of a problem, we are sure to be fully covered.

We also have a team on-site ready to intervene immediately for emergencies, such as a breakdown. They also ensure the smooth running of the stays to guarantee you a serene rental without unpleasant surprises.

We pay rent quarterly. It allows us to pay income net of charges, fees and taxes since we take care of settling them on your behalf. Therefore, the amount paid is final and will not give rise to any subsequent re-invoicing. You can follow the amount of income generated by your property at any time from the application made available to owners.

We manage more than a hundred properties at present, and none of our owners have yet expressed the wish to leave us. We bring them all our know-how acquired in luxury real estate, hotels, finance and new technologies, which translates into concrete results in terms of the profitability of their investment.

In just 3 years, we managed to become market leaders in the French Alps, and Shortyz awarded us the prize for the best leisure asset manager. Signs that do not deceive, but for us, the essential remains the relationship that we manage to establish with owners. We sign with them much more than a contract; it is a partnership based on mutual trust, hard work, respect and many other elements that you will discover if we work together.

Sure! It remains your property, and you are free to stay there whenever you want, as long as you have blocked the dates you want in the booking calendar, made available to you in the owner's app. If your investment is eligible for VAT recovery, we will also help you account for your stays as required to meet the criteria of this system.

It's us, only us and for your benefit.

To optimise the occupancy rate of your property, we must position it at the right price at each time of the year, whether it is high season or a quieter time. For this, we have dedicated a team of engineers to analysing market trends and developed an algorithm that processes more than forty real-time indicators. By knowing the evolution of demand and anticipating it, we can determine the highest possible price at which we can offer your property for lease. But rest assured: this price will always be consistent with the standing of your property. We sell it off to fill the reservation calendar!

Thanks to our experience and expertise, owners benefit on average from a 30% higher profitability than what they could obtain with our competitors or by renting independently.

But this piloting can only be done if we have our hands free to act, which is why this point is decisive. Unfortunately, if you are not ready to delegate this aspect to us, it will be impossible for us to work together.

Yes, for three years, with the possibility of terminating our collaboration early after 12 months if you are not satisfied with our services. But we are confident: to date, no owner has yet expressed the wish to leave us, even beyond this period of commitment. So why include this deadline in our contracts? Simply because reaching the full lease potential of a property in the Alps takes time and energy. We know from experience that it will take us between 18 and 24 months to achieve this, the time that the first customers come back and recommend your property, that word of mouth is done and that we have enough customer reviews on the internet. To gain the confidence of future tenants, we will devote a lot of time and energy to achieving these results as quickly as possible, and we believe that our investment is worth your trust in us for three years. Rest assured that we will do everything in our power to make you want to stay well beyond this duration.

Sure! We adapt the prices of our rentals to the highlights of the calendar, whether it is the school holiday period or significant sporting or cultural gatherings. Among the major events hosted in Chatel is the Matra Snow Cross electric snow bike competition in January, the American football tournament, the Snowball at the end of February, the Rock the Pistes festival in March and the arrival of the Tour de France on the 10 July 2022.

We open the reservation calendar for our properties to short stays only in the mid or low season, with a minimum of 2 to 4 nights, depending on the lease. In high season, this possibility remains limited to the need to fill up between two more extended stays. Indeed, in the most requested periods, we favour stays of 7 nights minimum. Still, we are always on the lookout for opportunities offered to improve your property's occupancy rate and profitability.

Stay tuned to the market! It seems simple, but it means being reactive in all circumstances. We are constantly monitoring changes in demand to align ourselves and offer reasonable prices. These prices may vary from week to week or even from day today. At the same time, we make sure to benefit from the best possible visibility for our ads by being referenced as a privileged partner on the leading seasonal rental platforms. Our site, which alone generates 40% of direct bookings, is also the result of constant efforts to improve the user experience and facilitate bookings.

In addition to this in-depth work, we regularly organise targeted marketing operations to inform our customers about holiday offers and opportunities that might interest them. We combine our efforts and know-how to maintain a high occupancy rate in all seasons.

It's us, of course! Our customers can contact us at any time if they are faced with a breakdown or damage of any kind. Our on-site teams provide preventive and curative maintenance on your property and travel if necessary. We, therefore, manage both the dishwasher that breaks down and the capricious Wi-Fi network. You can rest easy: we take care of everything!