Combloux property management

We currently have 8 properties in the alpine resort of Combloux. You will also find our prestige rentals in other resorts of the Evasion Mont-Blanc ski area, notably in Megeve and Saint-Gervais. We are also present in the main resorts of the Portes du Soleil (Les Gets, Chatel, Morzine), the 3 Valleys ski area (Courchevel and Meribel), Chamonix and Alpe d'Huez. 

Absolutely! This is one of our areas of expertise thanks to a partnership that links us with one of the best French law firms. By following our advice and taking advantage of our support, our owners eligible for this operation have been able to recover 20% of the purchase price of their apartment or chalet. 

To date, we have a 100% success rate in this area and are now considered the most meticulous player in the French Alps in this field.

One of the criteria for claiming VAT back on the purchase price of a new property is the offer of hotel services at your property, which we provide at Emerald Stay in all our rentals. Invoicing and accounting for your personal stays are also of the utmost importance, and we will work with you on these matters.

From the moment you entrust your chalet or apartment to Emerald Stay, you will be accompanied by a personal assistant who is a member of our team. He or she will become your point of contact on this subject and will be able to answer all your questions about VAT recovery thanks to his or her perfect knowledge of the characteristics of your property.

In addition to the services related to the rental itself, our rental management solution integrates concierge services in the form of numerous extras that can be ordered from our on-site team and our travel experts, who are available by telephone 7 days a week. Our guests can use our services to book their private airport transfer or ski equipment, organise a dinner at home prepared by a starred chef or a massage session, and arrange ski lessons for the children or childcare. Whatever your need, our team will be happy to help. 

Those who prefer to handle these matters on their own can use our digital concierge service, which is available for all our properties. Owners can also contact our services if they need a quick answer on VAT recovery procedures, for example.

We use all the major rental platforms to advertise our properties: Airbnb, Booking.com, Expedia, HomeAway, etc.

Our excellent reputation has enabled us to obtain distinctions and privileged statuses such as Superhost on Airbnb or Preferred Partner on Booking.com, which grants maximum visibility to our rental offers on these sites.

And because our target clientele is also accustomed to consulting sites specialised in luxury real estate and international travel agencies, we have chosen to publish our ads on these more exclusive websites as well. 

Our own internet platform is getting more and more bookings, so we obviously also publish our ads on our website. We have dedicated a web team to constantly improving the user experience and the visibility of our site on search engines to facilitate direct bookings. 

Our high standards are one of the keys to our success, which is why each new property entrusted to us has first been evaluated by one of our team members. By submitting a rental simulation request on our website, you are guaranteed to be contacted by one of our experts who will audit your apartment or chalet against our criteria. These criteria are as much related to the intrinsic quality of the property (living space, number of bedrooms and bathrooms, presence of a terrace, garden or balcony, parking, fireplace, spa, etc.) as to its location within the resort (heart of the village or at the foot of the slopes), and the views, naturally being the most sought-after by our clients.

But beyond the factual criteria, we are keen to work with owners who share our vision of prestigious real estate and excellence. 

Because we take great care in selecting our clients, we have never had such an incident in our rentals, but our duty is to prepare for any eventuality. First of all, the keys are only handed over after the identity of the clients has been checked and a deposit has been taken. On-site, we have a team that makes sure that the stay goes smoothly and is ready to intervene if necessary, especially if our clients are faced with a breakdown.

Aware that these precautions are not enough to protect us from any risk of voluntary or involuntary damage, we have taken out a multi-risk civil liability insurance policy covering several million euros. Whatever may happen in one of our properties, our insurance will cover it. Everything is done to ensure that your property is returned to you in the perfect condition in which you entrusted it to us. 

We pay the income generated by the rental of the property on a quarterly basis, which gives us time to settle all charges and supplier invoices in advance. This means that the amount you receive is net and final, so you don't have to anticipate any re-billing.

Our owners can follow the income generated by their apartment or chalet at any time by consulting the owner dashboard developed specifically for them by our teams. 

By trusting us, our owners earn on average 30% more than if they entrusted their second home to an estate agent or chose to rent it out themselves. The reason for this is simple: we have put in place numerous tools to market the properties entrusted to us at the best possible price, whatever the season. Our technical teams have developed an algorithm that analyses more than 40 real estate indicators in real-time in order to know precisely the evolution of supply and demand. This allows us to position our rentals at the highest possible nightly rate given the context.

And we don't just make you earn more! Our rental management solution also gives you the peace of mind of a worry-free investment. By entrusting us with the keys to your apartment or chalet, you are relieved of all constraints, as we manage all aspects of the rental, before, during and after your stay. From the publication of rental advertisements to the upkeep and maintenance of your property, we take care of everything. 

The quality of our services is recognised both by our owners, who have all renewed their trust in us to date and by Shortyz, which awarded us the prize for best leisure property manager. We are now the market leader in the French Alps and we intend to maintain this level of excellence. 

More comfort, more peace of mind, more performance, that's what we have to offer you at Emerald Stay. 

It is possible! And very easy! Simply log on to the owner's dashboard to check the availability of your apartment or chalet on the dates you are interested in and then book that period for your personal use. If your property is eligible for VAT recovery, we will tell you how to account for your personal stays to comply with the criteria set by the tax authorities. 

We are the ones who determine the nightly rate of the properties entrusted to us. We need total freedom to manage the pricing policy of our rentals in order to constantly adapt the price to current demand. To do this, we rely on a very detailed knowledge of the market as well as on the algorithm that our technical teams have developed and which is based on the processing of more than forty property market indicators. We are thus able to anticipate the evolution of supply and demand in order to adjust our prices accordingly. But rest assured: we will never try to fill your property by setting its price too low. The nightly rate set will always be consistent with the standard of your property.

By letting us manage the pricing of their properties, our owners are able to increase the amount of revenue generated by an average of 30%. 

This is a crucial part of our collaboration. If you are not prepared to trust us on this point, we will unfortunately not be able to work together.

Yes, our contracts require a three-year commitment, with the possibility of withdrawal after 12 months if you are not satisfied with our services. 

We need our owners to trust us over this period of time because reaching the rental potential of a prestigious holiday rental in the Alps takes time. Our experience suggests that it takes between 18 and 24 months to achieve this, the time it takes to attract the first clients, and benefit from their recommendation and word of mouth. For each property we add to our catalogue, we work hard to achieve our occupancy and profitability targets as quickly as possible. We believe that these efforts deserve your trust over the long term. But we are confident that we will be able to make you want to continue the adventure with us after this period of commitment, and we are relying on the satisfaction of our owners since none of them has expressed the desire to end our collaboration. 

Of course! Every event that can fill the booking calendar of our chalets and apartments is taken into consideration when setting the nightly price of the properties. In Combloux we know that the MB Race attracts many visitors, as does the Quinzaine du Bien-être. We also set our high season rates according to the school holiday periods of the most represented nationalities in the resort.

This depends on the time of year. In the high season, we only accept bookings of 7 nights or more, unless there are days between two rentals. In this case, we may offer short-stay packages.

In slower periods, we adapt by opening the booking calendar to short periods of 2 to 4 nights minimum depending on the property. In this way, we meet the expectations of customers who like to enjoy a stay in the mountains, for a weekend for example. We take this into account in order to maintain the highest possible occupancy rate for our rentals, even in the middle and low seasons. 

To fill the booking calendar of your property throughout the year, we take three main aspects into consideration:

• Visibility. Thanks to our privileged status on the booking platforms, our ads are put forward and thus benefit from optimal visibility. We are also working to continuously improve the positioning of our site on the main search engines, in order to encourage direct bookings.

• The quality/price ratio. Thanks to our algorithm, we are constantly informed of the evolution of supply and demand, which allows us to adjust our prices and attract new customers even in the quietest periods. 

• Communication. We have a CRM that allows us to carry out regularly targeted marketing actions to inform our clients and partner agencies of our best current offers.

By combining our efforts, we are able to rent out our properties throughout the year. 

As with all other aspects of renting your apartment or chalet, we take care of emergency interventions. If our clients notice a breakdown or leak, for example, they can contact our on-site team who will intervene urgently to solve the problem. We are easily accessible via email, WhatsApp or by telephone. So you don't have to worry about anything, from emergencies to everyday life, we'll take care of it for you!