Leveraging technology to optimise property management

For most owners, whether you have a second home or an entire property portfolio, you want to enjoy it with your family while also ensuring it remains a profitable investment. Often, addressing this balance with traditional providers is a real challenge. That's why we have a twist behind the scenes at Emerald Stay, and it isn't just the invisible hand of a butler. In an industry known for its personal touch, we're all about using tech to elevate guest experiences and give property owners peace of mind. When you blend tech and hospitality just right, something amazing happens. Let us explain.

Owners, like guests, expect us to provide a service as effortless as snapping a photo or ordering delivery. Creating that “effortless” experience is quite an intricate dance for exclusive properties. Research from PwC shows that 70% of consumers consider customer experience a key factor in purchasing decisions. Speed and convenience are the primary elements they value. That's why the technology stack we developed ensures every interaction feels smooth and reliable. For our property owners, tech means transparency. No more wondering about occupancy rates or property status, they get valuable insights in real-time at the click of a button.

Always looking after our owners' wishes for efficiency and profitability, we provide them with a personalised digital dashboard, available anytime, everywhere on their phone, to check on our management with precision. Our owner platform is designed to do the heavy lifting, from tracking occupancy and revenue to keeping track of the most useful information (invoices, contracts, reviews, incomes, etc.) and the finer details. By harnessing real-time data and automation, our team can dedicate more time to making your life as a busy owner easier. 

Gone are the days of filling out endless forms at check-in or standing at a counter while someone finds your reservation on a screen from 1998. This means guests can book with a few taps, check in at the speed of light (or close to it), and start their getaway without a hitch. It's about as close as we can get to teleportation. In an era where 73% of travellers rate "quick and easy check-in" as a top priority, according to Oracle, the seamless experience provided truly sets Emerald Stay apart.

In the end, our goal at Emerald Stay is simple: to give guests an unforgettable experience and property owners a reassuring sense of security. Whether it's the ease of automated booking or the convenience of real-time insights, we blend hospitality with technology to create a new kind of getaway. One that is both modern and effortless.