Alpe d'Huez property management

We currently manage seven prestigious properties located in the Alpe d'Huez resort. We are also present in other renowned resorts in the French Alps such as Courchevel, Chamonix, Morzine and Megeve. We are constantly on the lookout for luxury properties to expand our offer in these destinations. We also partner with premium brokers in the area, like Athena Advisers.

Absolutely! We have made VAT recovery one of our priorities, and over time we have developed expertise in tax refund operations which places us as the most rigorous player in the French Alps in this area. To date, all the owners we have supported have succeeded in obtaining a refund of 20% of the price of their property eligible for this program.

New owners who join us benefit from advice on the matter from their assistants. This member of the Emerald Stay team is fully aware of the eligible estate and is, therefore, able to offer personalized support.

Of course, the advice and support are part of the fact that we have 100% success in recovering VAT. Still, how we manage the goods to meet the criteria of this mechanism is just as essential to achieving such a result. Thus, we ensure that the system's obligations are met at all stages of our intervention, from the provision of hotel-type services to how we account for the personal stays of our owners or the invoices of our suppliers.

We offer our owners a complete solution that includes the concierge services that our customers have a right to expect from a prestigious rental.

We have a team at Alpe d'Huez to manage property maintenance, preventive maintenance or emergency interventions and provide services to our customers such as the organization of transfers with the airport or the reservation of dinners or ski lessons. Our areas of intervention are vast and adapt to customer needs.

At the same time, our team of remote experts is available to our customers, seven days a week, to respond to all requests regarding accommodation or the organization of activities.

Owners can also contact us for any question relating to VAT recovery, for example.

We use the most effective platforms to distribute the properties, such Airbnb, booking.com, Homeaway andeven Expedia. The quality of our service has enabled us to become Superhost on Airbnb and Preferred Partner on Booking.com: privileged statuses that allow our ads to benefit from excellent visibility on these various sites.

We also make sure that we run our ads on more confidential sites that correspond to the high-end clientele we target and international travel agents with whom we are used to working.

Our customers have also become accustomed to booking their stays from our website: our booking platform is enjoying growing success, and we are working tirelessly to improve it constantly.

Whatever the channel of distribution of the announcements is, we take care of describing the properties well, and presenting good photos, to enable us to offer them at the highest possible price taking into account the trends in demand, so that we can always provide you with better profitability.

We are always on the lookout for chalets and apartments in Alpe d'Huez, but we only accept apartments that meet our premium quality standards. You will be contacted by a team member when you request a rental simulation on our site. A member of our team will assess the potential of your apartment against our criteria. Thus, we will determine its services: surface area, number of rooms, sauna or spa, a terrace or a garden, etc. Then we will focus on its location within the station.

It is essential to specify that we must forge a real relationship with our owners beyond the property itself based on the same vision of excellence and prestigious real estate.

If you have a chalet or an apartment in Alpe d'Huez, do not hesitate to contact us so that we can discuss it all together!

It is up to us to do what is necessary to ensure that this does not happen. However, if it does, your apartment is returned to the condition you gave to us. To this day, we have never had to deplore any disrespect to our tenants because we take care to secure access to our apartments. Before any handing over of the keys, we make sure to verify the tenants' identity and make a damage deposit via our digital application dedicated for this purpose. We also ensure an on-site presence with an on-site manager who checks the smooth running of the stays.

We have also taken out multi-million euro multi-risk home liability insurance to cover any damage to one of our apartments. We thus guarantee you a serene rental without unpleasant surprises.

Our owners receive the income generated from their property quarterly. The amount we pay them is net of charges, fees and taxes, so they don't have to worry about re-invoicing. They can follow these revenues in real-time from their digital application.

We currently manage over 100 apartments, and all of our owners to date have renewed their trust in us. We have implemented very high-quality standards that our team of engineers, finance specialists and real estate and hotel professionals apply at all stages of our intervention. Our multilingual and versatile unit is at your disposal, always ready to serve you.

In just four years, we have managed to take the leading position in the French Alps market, even obtaining the Shortyz award for the best leisure property manager. This distinction is, above all, recognition of the hard work we do in partnership with our owners. We move forward with them in total transparency, making sure to establish a relationship of trust that goes beyond the simple exchange of money. The way we manage our relationship with them is undoubtedly the key to our success.

Sure! With us, you keep the pleasure of your investment by being able to stay at any time in your chalet or apartment. All you have to do is consult the reservation calendar for your property and then block the dates that interest you. You can manage this on your own using your digital application or through your advisor. We can also advise you on counting and declaring your private stays if you are eligible for the VAT recovery system.

We need to be able to adjust our prices constantly as demand changes. So our team of engineers responsible for monitoring market trends has developed an algorithm that analyzes around 40 real estate indicators to determine at any time the best rental price for each property. By staying in tune with the market, we manage to maintain a high occupancy rate of our properties. This happens even in low or midseason and to offer our owners profitability 30% higher on average compared to our competitors. Such precise management of pricing means that we have a free hand to act. But be reassured: the prices we charge always remain in line with the standard of the property. It is out of the question to sell off your property!

On the other hand, if you are not ready to trust us, unfortunately, we will not work together.

We ask you to entrust us with your property for three years with the possibility of terminating our collaboration after 12 months if you are not satisfied with our services. In three years, we will be able to reach the full rental potential of your property because we will have worked hard to develop word of mouth, retain our customers and obtain opinions on the internet about your rental. Achieving such notoriety necessarily takes time and requires constant effort. We believe that our investment deserves your trust in us during these three years. But since none of our owners has yet expressed the wish to leave us, we are confident in our ability to make you want to stay with us well beyond this period of engagement.

All the periods that attract many visitors to Alpe d'Huez are considered in the development of prices. Thus, the prices are higher when they occur, for example, the Mogul Skiing World Cup in December, the Open Skiing World Championships in January or the Tomorrowland Festival in March. Likewise, we consider the school calendars for France, of course, and for the Netherlands and Belgium, since many of our clients at Alpe d'Huez reside in these countries.

Yes, but it depends on the time of year. When demand is robust, the minimum rental period is set at seven nights. However, if there is still availability between two bookings, we can offer them as part of short-term packaged offers.

We open the reservation calendar for the rest of the year to stays of 2 to 4 nights, minimum depending on the property. We remain attentive to all the opportunities offered to improve the profitability of your rental and optimize its occupancy rate.

We know how to be very responsive in constantly adjusting our rental offers to market trends. It requires excellent visibility of our ads on the various distribution channels thanks to our privileged status with the leading platforms (Airbnb, Booking.com, etc.) and a price adjustment in real-time. We are also working to constantly improve our website so that it becomes a significant channel for direct bookings over time. To date, 40% of these direct bookings already go through our site.

At the same time, we are carrying out targeted marketing actions, in conjunction with our CRM, to provide our clients with the benefit of our opportunities. The cumulative measure of all these means allows us to maintain a high occupancy rate of our apartments, even in the low or midseason.

It's us! As with all other tasks related to the rental management of your property, it is our responsibility to intervene in the event of a breakdown or repair. Our on-site teams are there to ensure preventive and curative maintenance. So if a washing machine breaks down or the Wi-Fi doesn't work, you don't have to worry, we'll take care of it for you.