Dear guest,

In these special times, your safety and comfort are our priority more than ever. By nature, Emerald Stay homes are perfectly suited to host your next stay:

  • Limited face-to-face interaction thanks to our technology-enabled homes (online check-in, front door of all our homes equipped with a digicode, virtual concierge services, etc).

  • No worries about having to eat outdoors given that our homes are self-contained and offer fully equipped kitchens.

  • Plenty of space to relax, (re)connect with your close ones, exercise, or just enjoy the natural beauty of the surroundings.

  • For those of you wishing to work remotely, all our homes are equipped with high speed wifi (>20MB/s), and some of them even with optic fiber.

That being said, we’ve taken a number of measures designed to adapt and serve you even better.

Cleanings Standards

We enhanced our existing cleaning processes, following guidelines from the WHO and taking into consideration the lifespan of the virus depending on the surfaces.

Best practices for safety and sterilization have been implemented:

  • We maintain a distance of at least 1 meter with anyone.

  • We wash our hands using proper techniques every time we enter a home.

  • We wear appropriate equipment (mask and gloves).

  • Our limited cleaning team is fully trained to comply with the current regulations.

  • We use specific cleaning products, including the virucidal product EN 14476 on high-touch surfaces (remote controls, door handles, fridge doors, chair armrests, etc).

  • We use disposable paper towels where possible and ensure that any cleaning cloths are properly laundered between uses (minimum at 60°C).

  • We remove all consumables such as toiletries during each clean, regardless of whether they appear to be used.

  • Our towels and linen are properly laundered: at a high temperature and with specific products to eliminate any virus.

  • Our homes are frequently ventilated.

  • We regularly disinfect all shared touch-points within common areas of the building and have closed gyms, pools, and other communal spaces.

Booking and refund policies

We updated our policies for bookings made through or by phone / e-mail directly with us:

  • We created a super flexible rate allowing you to be fully refunded up to 28 days before arrival (depending on the season and at our discretion). You do not need to provide any justification for cancelling your super flexible reservation, you may just decide to change your mind (within the time limit).


100% of the total amount paid upon confirmation.

Full refund for cancellations up to 28 days before arrival (at 4pm latest).


100% of the total amount paid upon confirmation.

This rate is non-cancellable and non-refundable.


100% of the total amount paid upon confirmation which is inclusive of travel insurance cover and COVID-19 insurance cover.

Cancellation insurance includes protection in case of disruption to travel due to covid-19 illness, serious illness, serious bodily injury, visa refusal, travel delays and a wide range of other situations. Please see insurance provider terms and conditions here for more detail.


100% of the total amount paid upon confirmation.

This rate is non-cancellable and non-refundable.

For bookings made via other channels, please contact their respective client supports.

The health and safety of our guests, employees and partners is our highest priority. Please know that we will be adjusting our procedures as developments take place, and will keep you updated every step of the way.

We look forward to hosting you again soon.


Your Emerald Stay Team